Here are some helpful tips and travel information to experience the best of Jewel Grande, from restaurant and spa reservations to dress codes, activities, and more.

GENERAL INFORMATION

Do you offer rates that are not all-inclusive? No, we only provide all-inclusive package rates.

Is there a specific smoking policy? Smoking, including electronic cigarettes, is prohibited throughout most of the resort, including common areas, dining venues, bars, suites, suite decks, and balconies. We do, however, offer designated smoking areas. A cleaning fee may be incurred for smoking in smoke-free areas.

Is a credit card required at check-in? Yes. A pre-authorized hold may be applied.

Is pre-arrival check-in available? No, we do not offer pre-arrival check-in.

Upon arrival, can I upgrade my room? Yes, additional fees apply, and upgrades are subject to availability.

Do I need to bring money and exchange my currency when I arrive? Your all-inclusive package includes meals, drinks, entertainment, and many activities. However, we recommend bringing extra cash for off-site expenses, spa services, tours, and transfers. The resort provides currency exchange services subject to availability. Cash payments are accepted at the Front Desk only. Guests may make payment by point-of-sale machine or charge to their room at resort outlets.

Is there a secure place to keep valuables? In-room safes are included in all room categories. Our resort is not liable for unattended items.

Are children allowed at the resort? Yes, guests of all ages are welcome.

What is the tipping policy? All tips and gratuities are included in your all-inclusive package. Our staff welcomes additional tips if services exceed your expectations.

Can I drink the local water? The resort provides access to filtered water at all times.

Does the resort provide medical services or support? Yes, available on a 24-hour basis for an additional cost.

What is the minimum age for check-in? 18 years of age.

Is Jewel Grande a pet-friendly hotel? Pets are not allowed. Licensed service animals that assist people with disabilities or limited mobility may be allowed. Please contact the resort before your arrival for the most updated policy.  

Are babysitting services available? Babysitting services are available and subject to additional fees, availability, and terms of service. For more information, please contact the resort.

What credit cards does the resort accept? Visa, MasterCard, and American Express only.

Is there an ATM at the hotel?  Available at a nearby location. Our bellmen can provide a golf cart transfer to the nearest ATM. 

What is concierge service? Our concierge desk assists with questions and booking both on-site and off-site activities. The desk is available from 8:00am to 6:30pm.

Does the hotel offer mobility-accessible services? Yes, we offer mobility-accessible suites, which can be booked by contacting our reservations desk directly. The resort is equipped with ramps in most common areas.

INCLUSIONS

What's included in my all-inclusive package? All drinks and meals, on-site entertainment, fitness facilities, non-motorized aquatic sports, daily activities, in-room minibar, and free WiFi. Multiple social activities are also included.

Not included:

Spa & beauty services

Third-party on-site boutique stores

Off-site tours and excursions

Airport transfers, taxis, local shuttle services, car rentals

International telephone calls

Certain specialty wines, spirits, and premium meals

Laundry and dry-cleaning services

Private group events and romantic dinners

Beach and pool cabanas

Meeting room bookings

Does the resort offer a Day Pass service? Yes, subject to availability based on occupancy. For further information and bookings, please contact the resort.

TRANSPORTATION

How far is the resort from the airport? Our resort is conveniently located just a 15-minute drive from the closest international airport. 

Are airport transfers included? No. However, the resort can assist in arranging airport transfers offered by third-party vendors at an additional cost. Book before arrival via email: [email protected]

Does the hotel provide transportation around the local areas? A third-party taxi service is available onsite for an extra charge. 

Is parking available at the resort? Yes, we offer guest-only free self-service parking. Valet parking is available.

DINING

What are the dress codes for the different restaurants?

Resort Casual: Bathing suits must be covered.

Smart Casual: No tank tops, beach sandals, flip flops, bathing suits, or sports/beach shorts.

Resort Formal: No t-shirts, tank tops, beach sandals, flip flops, bathing suits, shorts, or hats.

General: Shoes, shorts, and tops must be worn. No wet clothes allowed.

Dress codes are subject to the discretion of each venue and may change.

Do I need to make dinner reservations? Dining reservations are not required. We accommodate guests on a first-come first-serve basis according to availability.  Exception: Reservations will be accepted for Teppanyaki Tables on the same day only. Availability is limited to the size and dining schedule (6:00pm & 7:30pm & 9:00pm) for the Teppanyaki Tables.  

Are there options for vegetarians or special dietary needs? Yes, the resort offers gluten-free and vegetarian options and accommodates special dietary needs (please notify the resort ahead of time).

What dining options are available for kids? Children's menus are available at all restaurants. Guests will have access to a Digital Concierge tool to view specific menus.

Do you offer premium branded spirits? Yes, cocktails with international and national premium branded spirits are included. Specialty wines and spirits, like champagne, are available for purchase.

Is there room service? Yes, 24-hour all-inclusive suite service is available. A service fee per request applies. 

Are there age requirements for entering bars? Yes, the legal drinking age is 18+.

Do any restaurants or bars close during certain times of the year? Yes, they may close temporarily for renovations or maintenance. Check the weekly schedule with our concierge team.

Do you offer private or romantic dining services? Yes, subject to an additional fee. To book, email: [email protected]

ACCOMMODATIONS

Can we request adjoining or connecting rooms? Yes, at an additional cost and subject to availability. They can be arranged on-site upon arrival.

Do you offer accessible rooms for people with disabilities or limited mobility? Yes, we offer ground-floor suites equipped with accessible bathrooms and handrails. Contact us to learn more and to book. Most common areas are wheelchair accessible.

Can I book a specific room online? You may only book a room category, not a specific room.

What is the difference between an Ocean View and an Oceanfront room? Oceanfront rooms offer unobstructed ocean views. Ocean View rooms offer partial ocean views.

Are there balconies in all rooms? Yes, all rooms have either a terrace or balcony, varying in dimensions and views.

What types of beverages are included in the rooms? Bottled water, soft drinks, juice, and beer.

What type of beds are offered? King and Queen beds. Some family suites may offer bunk beds or roll-out beds. Details are outlined on our suites page.

Do I need to bring an electrical adapter? Suites are equipped with standard North American sockets (Type A, sometimes Type B). Bring an adaptor if using non-North American devices. Rooms do not offer 220V sockets.

ACTIVITIES

What type of activities are included in my stay? Land and water activities such as non-motorized aquatic sports, a diving clinic, pool games, language and dance lessons, beach volleyball, ping-pong, and more. Visit our activities page or use the Digital Concierge tool for ongoing resort activities.

What is the difference between an activity and an excursion/tour? Activities are included in your stay, like games and fitness classes. Excursions or tours are optional off-site activities at an additional cost.

Are cabanas available for rent? Yes, for an extra fee, bookable per day.

Are spa treatments included? No, spa and beauty treatments are available at an additional cost. Book in advance via email: [email protected]

What types of fitness activities are offered? Access to a fully-equipped gym, cross-fit, power walks, yoga, aqua-zumba, core stretching, and aqua-cycling. Fitness activities are subject to change and availability.

What types of watersports are offered? Non-motorized water sports including kayaks, paddleboards, wind sail rides & sailboats. Watersports are subject to change and availability.

What activities are offered for children? A variety of activities, including a dedicated kids club.

Is entertainment included? Yes, daily entertainment is available. Consult with our concierge desk for more details.

Do you offer on-site photography services? Yes, they can be arranged on-site at an additional cost.

Are the pools heated? No, our pools are generally temperate throughout the year and do not need heating.